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Redefining the Customer Experience
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ABOUT US
We are Global Services Consultancy (GS Consultancy)
At Global Services Consultancy (GS Consultancy), we redefine global scalability with an entrepreneurial approach that is fully customised ~ for you.
Connect your brand to a flexible delivery model that is bespoke and scalable for your organisation. Unleash true delivery through the use of smart technology that is unrestricted by geography.
OUR MISSION
AT GLOBAL SERVICES CONSULTANCY (GS CONSULTANCY)...
Our mission is to provide bespoke solutions and the team behind the best experiences for the world’s leading brands. We strive to empower by value adding to your process in exchange for an unparalleled customer experience, regardless of geography.
We understand that the simplest tasks is often the most challenging. That is why we invest in creating innovative and human-centric capabilities, designed to deliver competitive advantage for you in the moments that matter.
01
Security Risk & Management
Your customers rely on you to secure their data, and your business integrity depends upon it. Our security philosophy centres around protecting your customers and your business. It means working with partners such as Global Services Consultancy (GS Consultancy) that are as committed to data security, privacy, and management as you are.
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At Global Services Consultancy (GS Consultancy), we believe in providing real security that goes beyond compliance. An essential component to foster trust through every customer journey and experience.
02
End – End Security with your business in mind
Security and data privacy are critical for your business and customers. Applying our security philosophy, stringent security operations are rigorously enforced to ensure the privacy of your customer data and compliance for statutory and regulatory requirements.
ISO 27001
PCI Certification/Compliance/PCI-DSS v3.x
HITRUST/HIPAA
SOC Type 1 and 2 Certifications
Global Services Consultancy (GS Consultancy)
maintains industry standard security assurance certifications including:
Secure Cloud-based Call Centre Solutions
Global Services Consultancy (GS Consultancy) adheres only to working with partners that hold the ISO 27001
security international standard. ISO 27001 is a globally recognized framework for managing a
business’s security responsibilities.
Our internal system’s routine
security measures include:
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Anti-virus and malware protection
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Change control processes
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Comprehensive vulnerability management/patching program
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Cyber threat intelligence program
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Dedicated security engineering and operations teams working 24/7 globally
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Encrypted file systems
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Endpoint detection and response
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High availability firewalls synchronized to prevent points of failure​
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Multi-factor authentication (MFA)
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Password security protocols, including implementation of “strong” passwords
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Physical access controls
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Transport encryption security protocols
Industries
Education
Meetings, Incentives,
Conventions & Exhibitions
Medical
Are you ready to begin your bespoke journey towards a more productive and profitable business outlook?
Contact contactus@globalservicesconsultancy.com to schedule for a
no-obligation review on your requirements today!
Services
Global Services Consultancy (GS Consultancy) is your trusted partner in navigating the complexities of today's business landscape. We offer a comprehensive suite of services designed to optimize your operations, optimize efficiency, and drive sustainable growth.
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Our experienced team is committed to delivering tailored strategies that align with your unique goals - from strategic consulting to innovative solutions in Customer Care, Sales & Retention, Technical Support, Multillingual Support and Professional Translation.
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At Global Services Consultancy (GS Consultancy), we don't just provide services; we cultivate lasting partnerships that propel your business towards success in the global market!
Customer Care
Professional Translations
Sales & Retention
Technical Support
Multillingual
Support
Contact Center
as a Service
Scale to demand with your own comprehensive call centre solution – customised to your needs
Tech that disrupts the market but not your organization
Enhance the flexibility and scalability of your contact center technology stack, from
telephony to intelligent automation, video calls to IVR.
A secure, resilient, and compliant
cloud-based solution
Prioritize service continuity with cloud architecture that integrates applications easily and avoids unexpected interruptions or data losses and adheres to the highest security
standards.
Evolve from a cost center to a value driver
Scale simply and efficiently, closely matching capability and expenditure to usage and
demand while reducing maintenance, installation, and total ownership costs.
Innovation that returns time and money
Take the hardware and budgetary headaches out of changes in strategy and demand with
cloud capacity that scales to usage requirements.
Maximize collaboration between applications, teams and functions
We are constantly working to improve our offerings and expand upon our technological capabilities. Our expert team of professionals is passionate about developing the most advanced tech on the market. Ready to experience the future? Get in touch.
Bespoke Customer Services
Leverage on our range of solutions and begin customising your customer journey and solutioning. Contact us to learn more.
Our Work
Drive your Cloud Advantage, home.
Our call centre teams are geared to provide assurance to you and your business from the start –
from our seamless setup and ongoing management designed for and aligned to best practices.
When our team manages the technology driving your goals, your team is free to focus on delivering business results.
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1
Automatic call distribution
Recognize answers and route incoming calls to the right agent, at the right time, regardless of location.
2
Call recording
Improve service quality across the team and help everyone perform with perfect pitch.
3
Auto dialers
Use dialer-based appointments, status updates, alerts and announcements to keep customers up-to-date and engaged with your brand.
4
Call disposition
Know call outcomes and improve operations with a predefined shortlist that simplifies after- call work and cuts wrap-up times.
5
Intelligent IVR
Optimize customer interaction with custom call flows that route to the right agent.
6
CRM integration
Unlock the power of a connected business by easily integrating telephony with your CRM/CEM and other applications.
7
CTI screen pop
Provide agents with the information they need for faster, more personal communication.
8
Callback
Smooth out spikes in call volume to minimize call abandonment and improve customer convenience through in-queue virtual hold and scheduled callback.
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Voice calls
Power up your sales and service by building a better sense of trust, understanding and human connection.
Get in Touch
At Global Services Consultancy (GS Consultancy), we have your priorities at heart…
+21625509203